My container is cracked/damaged and my product spilled. What do I do?
Send photos of the damage to shop.courtneyalexandria@gmail.com and we will process a refund or replacement.
If my butter melts can I still use it? Should I throw it away? Is it spoiled?
Our whipped butter is absolutely still usable, fragrant and effective even when melted. It won’t go back to a whipped texture (unless you whip it yourself with a hand mixer) but it will still be spreadable with the texture of a soft cream. If your butter arrives melted just put it in the fridge and let it harden, take it out and let it come up to room temperature.
What is the shelf life of the butters?
12 months.
Is this a black-owned company.
Yes
I don’t like the smell of the butter I got, can I change it or get a refund.
Unfortunately no. We only do refunds or replacements for damaged or compromised products, and incorrect orders.
How do I track my order?
When you place your order you receive an order confirmation, with access to your account details. Once the order is processed and fulfilled you will receive a notification with tracking number.
My tracking number hasn’t updated and I think my package is lost. What do I do?
If a tracking number hasn’t updated in 2 weeks we presume the package to be lost and issue a refund. Send an email to shop.courtneyalexandria@gmail.com to get the process started.
What do I do if my order status reads delivered, but it’s not in my mailbox?
Don’t panic! Throughout our experience shipping orders, we’ve found that sometimes the post office marks the order as delivered prematurely. Please allow at least 1 business day for them to deliver it.
